Refund policy
We want you to be happy with your Studio419DC order. Because many of our products are handmade, made to order, or produced specifically for your purchase, returns and exchanges are not accepted for change of mind, ordering the wrong item, or other preference-based reasons.
Order Changes & Cancellations
Please review your order carefully before completing your purchase.
Orders may begin processing shortly after they are placed. Once an order has entered production or fulfillment, it cannot be canceled or changed.
If you notice an issue with your order after placing it, contact us as soon as possible at hello@studio419dc.com. We cannot guarantee that changes can be made.
Damaged, Defective or Incorrect Items
If your order arrives damaged, defective, or you receive an incorrect item, please contact us within 7 days of delivery.
Include:
- Your order number
- A description of the issue
- Clear photos showing the damage, defect, or incorrect item
Once the issue has been reviewed, Studio419DC will arrange an appropriate replacement or refund.
Made-to-Order & Handmade Items
Because these items are created or produced specifically for your order, returns and exchanges are not accepted unless the item arrives damaged, defective, or incorrect.
Please note that handmade products may have slight variations from item to item. These small differences are part of the handmade process and are not considered defects.
Digital Products
Due to the nature of digital products, digital purchases are non-refundable once delivered or downloaded.
If you experience a problem accessing your digital purchase, contact hello@studio419dc.com for assistance.
Questions About Your Order
If you have a problem with your order or aren't sure whether your situation qualifies, contact:
Studio419DC
hello@studio419dc.com